Customer Service

Shipping & Delivery

Free USPS Priority Mail  Shipping on all USA orders.  

International Shipping prices are calculated based on the weight, shipping method and location of your order based in USPS standard rates.

Returns & Exchanges

GEM DELUX stands behind the quality of everything we sell and we truly hope you enjoy our products. If you are unsatisfied with your merchandise for any reason, please email the following address to coordinate a return or exchange:

Our Returns & Exchanges Policy

  • We will refund any item(s) returned in original condition within 30 days of deliver.
  • Gem Delux will accept returns as long as the merchandise is in salable condition (clean, unworn, and unwashed).
  • No refunds will be given without a receipt.
  • When we receive your returned merchandise, we will refund you the original method of payment.

Payment Options & Security

Gem Delux accepts Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal. 

Sorry, we cannot accept cash, checks, or COD's. Our site is protected by SSL technology, assuring you a safe and secure on-line transaction.